My Stain Eraser has no power
What to do when your Stain Eraser has no power
- Check that the correct charger is being used
- Unplug charger from both the machine and outlet on wall
- Run hand over the entire length of the cord and check for any damage, rips, or punctures
- Inspect the prongs for damage
- If there is any damage, a new charger will need to be ordered
- Insert the charging adaptor plug into the charging port on the handle near the base of the unit
- Plug the outlet end into a functioning outlet
- Blue lights on top of the battery should illuminate
- When charging cord is plugged in, if all 3 blue lights are blinking please contact BISSELL Consumer Care
- If lights do not illuminate, unplug the machine from the wall and test a difference device (i.e. phone charger, lamp) in the same outlet
- If the outlet does not work for the other device, test the charger in a different outlet
- Charge unit for 4 hours prior to first use
- Runtime is approximately 15 minutes
- If there is still no charge or no power, please contact BISSELL Consumer Care
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