My SpotClean/MultiClean has no suction

*Only use BISSELL Oxygen Boost or Spot & Stain Formula in this machine

• Empty the dirty water tank
• Firmly set the tank plug in place
  • If it is loose or off, the machine will not suction

• Lift hose above the unit
• Turn machine on
• Allow any excess water in hose to flow into dirty water tank
• Turn machine off
• Remove dirty water tank
• Feel for suction at the motor duct underneath where the collection tank sits
  • If there is no suction at motor duct, please contact BISSELL Consumer Care
• If there is suction at the motor duct, check for the black "duck bill" gasket under the dirty water tank
• Remove & squeeze the flat end until it opens up
• Reinstall gasket by inserting the tall side into the right, curved, outer side of the tank

• Remove any attachments from the hose
• Suction up water from a sink or cup
• If there is no suction at the hose, check the hose for clogs
• Lift the hose above the unit to allow the water to go into the collection tank
  • If water does not flow into collection tank, please contact BISSELL Consumer Care
  • If there is suction at the hose, check the tool for cracks
    • If there is any damage to the tool, a new one will need to be ordered
    • Clean the spray tip of the tool with a brush or a paperclip
  • Turn machine off and unplug it
  • Check float for clogs

• Wait 30 minutes and try for suction again

• If there is still no suction, please contact BISSELL Consumer Care