My CrossWave shuts off automatically

• Plug machine in
• Select a cleaning mode (Rug or Hard Floor)

• If machine does not turn on, refer to No Powertroubleshooting
• Remove the handle by using a screwdriver to press the white tab found behind the clean tank
  • Pull up on the handle to remove
  • Reinsert handle into the machine - you should hear a click when secure

• Recline machine to activate brush roll
  • If brush roll does not turn or machine shuts off after a short time, continue troubleshooting
• Unplug machine
• Remove brush roll window by grabbing the pull tab and pulling upward
• Remove brush roll by grabbing the brush roll tab and pulling upward

• Check ends of brush roll for wrapped debris or hair 
• Hold the colored pull tab on brush roll and spin the other end
  • If the brush doesn't spin, a new one needs to be ordered
• Check the plastic gear end on the machine and remove hair or debris wrapped in this area
  • Turn gear by hand to test spin
• Reinstall the brush roll by inserting the grey tipped end into the right side of the machine and then pressing down on the colored tab until it clicks into place

• Reattach the brush roll window

Line up tabs on the front edges of the foot and then push the window into place until it clicks

• Plug machine in, recline, and test to see if CrossWave turns on and will run
  • If not, please contact BISSELL Consumer Care