My CrossWave has no suction
What to do if your CrossWave has no suction
- Plug machine in
- To activate suction, press "Hard Floor" or "Rug" button on handle
- If machine does not turn on, please refer to No Power troubleshooting
- Remove dirty water tank by grabbing front handle and pressing down on the silver release button
- With the unit on and a floor type selected, feel for suction strength at the motor vents
- If no suction, please contact BISSELL Consumer Care
- If suction is strong, continue troubleshooting
- Empty dirty water tank by grasping the top of the tank at the sides and pulling up to remove the top
- Remove filter and clean any debris
- Hand wash filter, screen, and float with warm water
- Manually move the float up and down to ensure it moves freely and is not stuck in place
- Replace filter (after it has dried) - be sure the edges are smooth and not folded over
- Check for a black rubber gasket around the top portion of the dirty water tank
- If it is missing, a new dirty water tank should be ordered
- After parts dry completely, reattach the tank
- Angle the water tank back into the body of the machine bottom first - push tank in until it clicks
- Tank should NOT be loose or have any gaps when installed on machine
- Turn machine on and test for suction
- If still no suction, unplug machine
- Remove the water tank, remove the brush window, and recline machine
- Clear any clogs in the debris channel of the foot with a pen or straw
- Reattach the water tank and brush window and test for suction
- If still no suction, please contact BISSELL Consumer Care
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