FAQ

Yes, all the Multireach™ stick vacuums will stop charging when fully charged. However, 12V models - should only be recharged when completely dead/empty. 18V and 15.2V models can be stored on the charger at all times.

The BISSELL steam mop provides 100% chemical free cleaning. It is not recommended to use anything other than water (distilled or de-mineralized) in the tank. Visit the steam mop section of our site to get more information about these innovative cleaning products.

This machine can be used as a vacuum and a steamer at the same time. Follow the table below for instructions of settings. it can also be run just as a vacuum and just as a steamer. There are 6 different settings for this machine. See table below of how you can use this machine:

instruction of settings vac & steam

The hose grip bracket snaps into the back of the machine on the clean tank side. The flexible hose then wraps around the unit held into place by the bracket.

All you need is a flat head screwdriver! There is a tab inside the tube that holds the clear cover on. To release it, insert the screwdriver into the tube at an upward angle while pulling the clear cover away. See photo:

 

spotclean

The filter changes from a green and white speckled appearance to a solid block of blue color to indicate when it is time for a replacement. The filter should also be replaced if it appears to be cracked.

If the filter is hard to remove, take out the hose and then use the "grips" on the filter to pull out. Start by pulling the lower hose out first, then turn the upper hose to the left until it pulls out. Then grasp the filter on each side and pull straight out. The "dummy" filter has a slight grip. The white filter has two grips, one on each side.

Your new Steam Mop doesn’t have a power button. The mop will turn on once it’s plugged in and will stay on until it’s unplugged. Use the Steam Level button to choose which level of steam you’d like to use. The Steam Level indicator light will blink blue upon turning on and stay a solid blue once the mop is ready to steam.

By holding the Steam Mop in place for 15-20 seconds, you can sanitize your floors by killing germs such as E. coli and salmonella when used as directed.

Wash on regular cycle with mild detergent only for best results. Do not use bleach, it could cause the break down of the pad. It is not recommended to use any fabric softener with the micro fiber pads.

The Steam Mop is ready to clean in approximately 30 seconds. When the indicator light on the front of the unit comes on, you're ready to clean. During the first use however, it may take a little longer to begin steaming, as the water needs to flow through the filter to the heater. This delay will only occur during the initial use or when using a new filter.

The knocking noise is the normal sound of the pump trying to pull water through the machine. It will happen on the 1st use, each time the unit runs out of water, and if it sits for an extended period of time, allowing the water to evaporate or if they are using a new filter. If this is the first use of your machine, hold the trigger down until the noise goes away for up to 1 ½ minutes.

If this is NOT the first use of the machine, then water is not able to get through. Ensure there is water in the tank and that the filter is seated properly with no gaps.

If the unit sat for an extended period of time, hold the trigger down for 30 seconds as this should resolve the issue.

1. Check the filter to ensure it is pushed securely onto the unit.

2. Check the connecter on the filter. If it is broken off inside the receiver, you can attempt to remove the broken piece from the receiver by using a tiny screwdriver. NOTE: UNPLUG THE MACHINE PRIOR TO ATTEMPTING REMOVAL OF BROKEN CONNECTOR. The filter is not a warranty part. If you cannot remove this, please take your machine to a BISSELL Authorized Service Center for assistance.

3. Check the filter for cracks or damage. Replace filter if needed.

4. Ensure the o-ring is in place. If missing, a new filter needs to be ordered.

5. If the o-ring is in place, check for deformity. If you are using anything in addition to water in the tank, this will deform the o-ring. Vinegar will cause deformity. Other solutions may cause breakdown of the o-ring and/or other parts of the machine. Per the manual, ONLY water is to be used to fill the tank.

If you continue to experience difficulty with your machine, please take your machine for inspection to a local Service Center.

If water is leaking, ensure it is not coming from the bottom of the filter.

1. Make sure the filter is in place.

2. Check the tank and cap insert for damage or if it’s misassembled. The cap on this model needs to be on tightly.

3. Check the tank and filter to ensure they are securely pushed onto the unit without gaps.

4. Check the filter for cracks or damage.

1. Check the entire length of the power cord for damage. If there is damage, take the machine to the nearest authorized service center.

2. Make sure the unit is plugged into a functioning outlet.

3. Make sure the unit has had ample time to heat up before trying to steam mop.

If you continue to experience difficulty with your machine, please take your machine for inspection to a local Service Center.

DO NOT USE VINEGAR OR ANY OTHER SOLUTION OTHER THAN WATER IN THE TANK.

Please check the following:

1. Does the trigger have tension?

If NO; handle is assembled improperly. Unplug the power cord from the outlet and re-attach the handle.Unplug unit and reassemble handle

If YES; check the filter…

    a. Remove filter

    b. Check to see if there are any cracks in the filter on the side or the top. Check the whole filter and look at the plastic mold lines for any cracks. They may be difficult to see, so inspect the filter in a well-lit area or room. If there are cracks the filter needs to be replaced.

2. Check the color of the filter grains – Filter grains should be green. If filter grains have turned blue, the filter needs to be changed. To maximize performance of the filter, distilled water may be used.

3. Check the filter to make sure it is seated correctly, and that the connector is intact. The filter may need to be pushed in until any gap between the bottom of the filter and the machine is gone.

4. Ensure the tank is full of room temperature water and the cap is installed properly. The cap on this model needs to be on tightly. Check the cap over a sink. If it doesn’t release water, it may need to be replaced.

5. Check to see if the Ready Light is on. The heater may take up to a minute to heat.

If the Ready Light is not on…

    a. Make sure the power cord is plugged into a functioning outlet. If the ready light will not come on after a minute and/or the unit does not heat up, the machine should be inspected at a BISSELL Authorized Service Center.

    If the blue Ready Light is on: a. Depress the trigger, which may take up to 2 minutes to steam initially.

    b. Check for steam with the tank and filter off the unit, by pouring a small amount of cold water into the hole where the filter connects to the unit and depress the trigger for up to 2 minutes. Make sure the pod is connected to the base before checking for steam.

If there is NO steam when pouring water into the filter hole, remove the mop-head and check for steam at the spray tip by taking off the single screw at the base of the unit. Make sure the pod is connected to the base after mop head is removed before proceeding.

If there is NO steam with the mop-head removed, unplug and clean the spray tip with a paper clip, making sure to remove the pod before cleaning the spray tip. If there is still no steam, take the machine for inspection to a local BISSELL Authorized Service Center.

If YES, there is steam with the mop-head removed… the mop head may be clogged. Pour white vinegar through the top of the mop head to clear the clog.

If YES; there is steam when pouring water into the filter hole, check for water in the filter. When the filter is new, it may take a couple of minutes for the unit to pump water through it. The unit may make a louder noise while it is doing this, but should soon subside. The filter can be soaked in cold water for 10 to 15 minutes to saturate it.

Check the trigger for tension. If there is no tension, remove the upper handle and re-attach this. Make sure the handle is completely tightened to lock into place. If there is still no tension, the handle should be replaced.

6. Is the pod properly seated on the unit? You should hear it “click” into place.

7. Remove the pod and make sure the hose on the pod is locked into place correctly. If the hose is not secured properly into the base, secure the hose and then place the pod back on the base.

If you continue to not have steam, please take your machine to a local BISSELL Authorized Service Center for inspection or repair.

1. This hole is a pressure relief valve. The valve is designed to release steam if something is blocking the steam path inside the unit. *CAUTION: This area may be hot*

2. Check for clogs at the spray tip with the mop head removed by taking off the single screw at the base of the unit.

*CAUTION: The spray tip may be hot*

Using a paper clip, clear any clogs from the spray tip. Make sure the pod is removed before these steps are performed.

3. Check the filter. The filter may need to be replaced. If the filter is blue in color it needs to be replaced.

If you continue to experience difficulty with your machine, please take your machine for inspection to a local Service Center.

Check to see if the tank valve is leaking. The black, round valve on the bottom should move freely when pressed with your finger. If it’s stuck or pushed up causing the solution to leak, try pressing it to come back down.

Additionally, make sure there are no cracks or holes in the tank. Replacing the tank will take care of your issue in either case.

If you let the machine linger a second or two too long, it can leave a milky spot or streak on waxed floors. This can be removed with vinegar and water.

Always be sure to thoroughly sweep or vacuum the floor prior to using your mop. This is necessary to remove any loose debris.

Check what kind of flooring you have. The PowerFresh® Steam Mop is great to use on tile, vinyl, linoleum, marble, stone, and sealed hardwood floors.  Your mop is not for use on unsealed hardwood flooring.

Have you ever put anything other than water in the water tank? Water is the only thing that can go in the water tank. Anything else, like vinegar, may cause streaks but also may permanently damage your mop.

If you’ve never put anything besides water in the tank, try using a damp towel to remove the streaks.

Now take a look at the micro-fiber pad. If it has an odd-looking substance on it, this most likely has come from the flooring.

If you can remove the streaks with the towel or the micro-fiber pad has an odd substance, the streaking is likely being caused by a floor polish or wax. Using your mop on waxed floors may decrease its glossiness.

If you don’t wax or polish your floors, you should check the care instructions from your flooring manufacturer.

If you’re able to remove the streaks, wash the pads with a mild detergent in your washing machine. Don’t add fabric softener or bleach.

Is the battery fully charged? If not make sure the machine is in the "OFF" position before charging, and the charger is plugged into a working outlet.

The 1311 and 1312 series needs a full 4 hours of charging on the very first use, up to 4 hours of recharging depending on the amount of use.

 

Charging

 

The 1313 series needs a full 8 hours of charging on the very first use and a full 8 hours of charging is required for the battery to regain full capacity.

 

Charging

 

Be sure you are only using the charger supplied with your MultiReach and that the charger is properly plugged into the charging base if the unit has one.

Is the power cord plugged firmly in the outlet? o If yes, check for a blown household fuse or breaker. o Check to see if charger is properly plugged into the charging base o Check to see if the charger is warm o If the charger does not get warm during the charging process (refer to charts above), the charger may need to be replaced. Note: It won't get warm if the machine is already mostly or fully charged.

If there is still no power after trying all these troubleshooting steps, please contact BISSELL.

Is the dirt container full?
If the dirt container is full, empty it

If it is empty, check to make sure the filter and filter screen are not missing and make sure they are installed correctly into the dirt cup (the filter locks inside the filter screen) (See pictures below)

 

filter

 

filter

 

Is either filter missing?

If so they will need to be ordered. Do not operate the machine without the filter and filter screen. It may damage the motor and void the warranty.

Is the filter and filter screen dirty?

If so, remove the dirt cup from the hand vacuum. Pull out the filter screen, which contains the filter from the middle of the dirt cup. Pull out the white filter (you must unlock the filter from the lock position to lift straight out) and wash the filter screen and filter with warm water and mild detergent. Make sure they are completely dry and inside of the dirt cup is wiped out before placing the filters in it. (see pictures below how to remove filter from screen).

 

filter

 

filter

 

Wipe out the inside of the dirt cup before replacing filters so the filters seal securely.

 

Is the dirt container latch securely?

If it is not latched securely, Remove the dirt container and reinstall. You should hear it "click" into place on the hand vacuum body.

If the unit is still blowing dust, please contact BISSELL.

Models 1311, 1312 have suction controls on the handle. Be sure you are using the correct suction for the type of cleaning you are doing. The suction can be controlled by pressing the "+/-" button on the handle. You will hear a change in the motor - higher for more suction; lower for less suction.

On models 1311, and 1312 series, the vacuum has EdgeReach™ Technology. If the machine is not suctioning properly, make sure the EdgeReach is turned off. If it is not turned off, the dirt will be pushed around in front of the machine and it will not pick anything up in front of you. However, if you'd like to use the EdgeReach, push the "EdgeReach" button on the handle. This will engage the EdgeReach feature and light up the sides of the foot to let you know it is on. (See pictures below).

EdgeReach bar

Make sure the foot is fully inserted into the body of the machine and also make sure the hand vacuum is fully locked into place on the body of the machine. If the hand vac is not fully locked into place on the body of the vacuum, the machine will not turn on.

Detach the hand vacuum from the body of the machine. Grasp the handle of the hand vacuum and pull straight out.

Make sure the dirt container is empty. Press on the black button just beneath the power button on the hand vacuum. Pull the dirt cup down, remove the filter and filter screen, then empty dirt into the trash. (See picture below).

dirt cup

Make sure the dirt cup is properly attached to the hand vacuum. It should click properly into place and the dirt cup should have no space between where the dirt cup meets the battery pack. (See picture below).

BISSELL multireach

Detach the hand vacuum from the body of the machine. Remove the dirt container from the hand vacuum and power the unit on to check for suction at the motor conduit. (See picture below)

suction

If there is suction at the motor conduit, with the hand vacuum removed, turn the power on and check for suction at the end of the nozzle.

If there is no suction check to see if the nozzle is clogged. If so, remove the obstruction and check for suction again.

Suction power

Is the dirt cup full? If it is full - empty it. If it is empty check the filter and filter screen. Are they dirty? If they are dirty, remove the dirt cup from the hand vacuum. Pull out the filter screen, which contains the filter from the middle of the dirt cup. Pull out the white filter (you must unlock the filter from the lock position to lift straight out) and wash the filter screen and filter with warm water and mild detergent. Make sure they are completely dry before placing back into the dirt cup. (See pictures below how to remove filter from screen).

filter

filter

Wipe the inside of the dirt cup and reinstall the filters and put the hand vacuum back together and put back on the body of the machine. Test the machine for suction. Proceed if still no suction.

Remove the foot assembly and check for clogs in three places (See pictures below)

floor nozzle

filter

Is the foot assembly locked into place? You should hear it ""click"" into place when it's installed properly on the machine.

Is the machine fully charged? If not, please click on the FAQ for ""No Power"" for charging instructions.

If the machine still has little or no suction after complete troubleshooting has been done, please contact BISSELL.

Careful! Your mop will become warm to the touch after it has been used for a few minutes, especially the base and other lower areas (the handle is fine). There’s a warning panel on the back of the mop as a reminder.

1. First, check the water tank and make sure it’s pushed securely into the mop.

2. Next, take a look at the cap and make sure it’s not cracked.

3. Check that the rubber gasket at the tip of the cap is still attached to the cap. Are you using anything in addition to water in the tank? Vinegar will cause deformity of the gasket. Other solutions may cause breakdown of the gasket and/or other parts of the machine. Please be sure that you putonly water in the tank. Do not use vinegar or any other solution in the tank.

4. Check that the x-valve (located inside the mouth of the cap) is working properly. Push up on the valve over the sink to ensure that the water releases out of the tank. If there is an issue, the cap assembly will need to be replaced.

1. Take a look at the whole cord to see if it has damage. If you do find any, for your safety you should stop using and have the cord replaced. Please contact BISSELL to have it replaced.

2. Try another outlet, and if there’s still no power check your circuit breaker.

3. Your SpotClean has an internal thermal protector to protect it from overheating. When the thermal protector activates, the suction motor will stop operating. If this happens try these steps to take care of it:

  • Turn the cleaner off and unplug the unit. 
  • Check the end of the hose and tool for blockages and remove if necessary. 
  • Check the dirty water tank for clogs and clean as necessary.

Let the motor cool unplugged for approximately 30 minutes, the thermal protector automatically resets and then you can continue cleaning. If the thermal protector continues to activate after following the above steps, please contact BISSELL.

1. Make sure the dirty water tank isn't full. You can empty the tank 2 separate ways: The round cap on the bottom or at the black rubber plug at the top; If it is loose or off, it will not allow suction. Check to see if you have regained suction.

 

spotclean

 

2. Remove the dirty water tank. Try checking for suction at the opening below the tank by placing your hand over it.

 

spotclean filter

 

If there is no suction there please contact BISSELL.

 

If there is suction pull out the black gasket from the bottom of the empty tank you removed. Check to see if it's sealed, missing, or installed wrong in the dirty water tank; ensure the gasket will open by squeezing open the flat-end, and then reinstall it. The tall side of the gasket should be inserted into the rounded opening (See pictures below)

 

spotclean filter

 

Replace the dirty water tank, and grab the hose. Check for suction at the end of the hose with the attachment off by suctioning water out of the sink or a cup.

  • If there's NO suction at end of the hose:
    - Check the hose for clogs by lifting the hose above the unit to allow the water to go into the dirty water tank. If it does not, please contact BISSELL. If there is suction at end of hose
    - Check the upholstery tool for cracks. Replace if necessary.
    - Clean the spray tip of tool with brush, and/or paperclip.

4. The SpotClean has been designed to protect itself from overheating with an internal Thermal Protector that shuts the unit off when it overheats. When the Thermal Protector activates, the suction motor will stop operating. If this happens, turn the machine off and unplug it. Check the hose and attachment for any blockages and remove if necessary. Check the dirty water tank for clogs in and around the plastic tower in the middle. Wait thirty (30) minutes and the thermal protector will automatically reset itself and cleaning may continue.

5. If none of these resolve your issue, please contact BISSELL

1. Be sure the black gasket is all the way in place. If it is not pushed all the way in, into the dirty water tank, it will cause the tank to leak. The gasket can only go in one way.

2. Make sure there is no debris stuck in the black gasket. If there is debris in the crevices, the gasket will not go all the way into the dirty water tank properly and it will cause it to leak. See pictures below:

 

spotclean

 

3. Make sure the separator stack inside the dirty water tank is in place properly. The arrow on the separator stack should be in line with the lock icon on the dirty water tank. If it is not locked into place, the dirty water tank will leak, or it will leak out the bottom of the machine. See Picture below:

 

spotclean

Please confirm where the leak is coming from. If your machine is leaking from the bottom of the clean water tank, please see our FAQ regarding the leak from the clean water tank.

Make sure the separator stack inside the dirty water tank is in place properly. The arrow on the separator stack should be in line with the lock icon on the dirty water tank. If it is not locked into place, the dirty water tank will leak or you will have leaking out of the bottom of the machine. See picture:

 

spotclean

 

Remove the clean water tank, fill with water, and see if it is leaking freely (While removed from the machine).

 
  • If YES, the clean water tank is leaking, please refer to the FAQ for "Clean water tank Leaking" for further assistance.
  • If NO, the clean water tank is NOT leaking please try these steps:
    - Remove the dirty water tank and see if there is water sitting in the receiving area. If there is water in the receiving area, make sure the black gasket is not missing from the dirty water tank or inserted wrong (the tall side of the gasket should be inserted into the opening on the outer, rounded side of the tank). Ensure the gasket is open by taking it out and squeezing the tall flap, forcing it open on the end. See pictures below:

spotclean

 

spotclean

 

Check to make sure the float in the dirty water tank is operating properly. Empty the dirty water tank and turn it over repeatedly. The float should slide easily back and forth. If the float is stuck in the open position, water can get into the housing of the machine. You may need to replace the float stack if necessary.

If there is NO water in the receiving area, please contact BISSELL.

However, if the leak is actually coming from the bottom of the machine (and step 2 is not the issue), please contact BISSELL.

1. After filling your clean water tank with water and formula, rinse the black cap on the bottom and seat the tank on your SpotClean. The SpotClean clean water tank has indentations on the bottom to help line it up. Press down firmly to secure in position and check gaps between the tank and base of the machine.

spotclean tool

With tool removed, check to see if wand sprays by pressing the trigger.

spotclean filter

If the wand doesn’t spray, try cleaning the spray nozzle using an unfolded paperclip.

spotclean

2. Make sure the clean water tank has solution/water in it. Over a sink you can push up on the small black valve on the bottom of the tank to see if water comes through it. • If no water comes through the valve, the tank may need to be replaced. • If water comes through the valve, the machine may have lost its prime. Gently lift the clean water tank while depressing the spray trigger OR gently squeeze the clean tank while depressing the spray trigger.

3. If the wand does spray with the tool removed the tool may need cleaning. You can clean the tool’s spray tip with a brush or a paperclip. Also, check the tool for any cracks.

Did this work? If not…

Suction up several tanks full of warm clean water into the dirty water tank. This will clear clogs from the solution line inside the flex hose. Once this has been done, try to spray again.

If still no spray, please contact BISSELL

DO NOT USE VINEGAR OR ANY OTHER SOLUTION OTHER THAN WATER OR BISSELL STEAM MOP DEMINERALIZED SCENTED WATERS IN THE TANK.

1. Make sure the correct tank has water in it. (Water tank and not the dirt cup).

2. Make sure the "Steam Ready" LED light has finished blinking (about 30 seconds). Wait until the light goes solid and attempt to steam.

Make sure the "Steam Ready" LED light has finished blinking.

3. Make sure the steam setting LED light is on "HI" If it is not lit, the machine will not steam.

Make sure the steam setting LED light is on "HI" If it is not lit.

4. Make sure you are holding the trigger on the handle up to two minutes to get the unit to prime.

5. Make sure the filter** is properly seated. Remove the cartridge. Examine to make sure the black gasket is still on the outside of one of the two ports of the cartridge. there is an "X" valve inside the hole this port fits into. Push on this to make sure water flows (make sure the machine is unplugged). Use the palm of your hand with force to firmly push the cartridge in place to make sure it is fully seated. This will make sure the pump is not sucking air around the gasket. **Not all machines have a water filter. Some have a "dummy" filter. A filter is required for this machine, just not a water filter, it is optional.

Dummy filter vac & steam

There should be no gap between the filter and the machine when it is installed properly (right).

There should be no gap between the filter and the machine when it is installed properly.

6. Plug the machine back in, wait 30 seconds for the "Steam Ready" LED to stop blinking. Place the "HI" button light to the "HI" LED. Hold the handle trigger closed for two minutes.

7. Has a new filter been installed? If so, hold the trigger down at least 2 minutes to allow the filter to fill up with water. It should then start steaming. You may also soak the filter for 10 to 15 minutes to saturate the filter.

8. Take the foot off the machine, remove the foot tray and also the pad and ream the steam tip on the foot as well as the foot tray with a paper clip to remove any obstructions.

ream the steam tip on the foot as well as the foot tray with a paper clip to remove any obstructions

  • Make sure the brush power button is on. If it is not on, the brush will not turn. Note: The brush switch turns off each time the machine is turned off.

    Check the brush roll for any obstructions.

  • If there are obstructions...
    - This unit features a brush roll reset feature so if large debris becomes lodged in the brush roll it will shut off.
    - If this has happened, turn the machine off and remove the obstruction.
    - Wait approximately 15 seconds for the motor to cool down before turning the machine back on. After this time has lapsed the brush will function correctly. 

    If there are no signs of obstructions...
    - The brush roll may need to be cleaned of debris. Turn the machine off so the brush is facing you
    - While looking at the bottom of the machine at the foot, on the right side of the foot, there is a lock feature. If it is showing locked, the slide button will be pointing at the "lock" symbol. To unlock, move the arrow down toward the "unlock" symbol. (See pictures below)

    lock

    Lift the tab and then take the brush out of the foot and clear brush of debris.  (See picture below for tab shown up). Note:  There is no belt to remove and check.

    lift the tab

    With the brush roll removed, check the end caps on the brush roll and foot housing for any damage to the end caps. Also, check and clean debris build-up on the brush roll while it is removed.

    Put the brush back into place and secure the lock by pushing the lock arrows up toward the "lock" symbol. The square end fits in the square slot below the locking latch. Try and turn the brush freely by hand. If this works, put the vacuum back upright, turn the power on and check to see if the brush has started rotating through the clear brush window.

    If the brush does not turn, take foot off again, remove the brush and try another brush (if you have more than one that came with your machine). If that brush works, then the other brush will need to be replaced.

    If the brush is still not turning and another brush does not work, please contact BISSELL.

Make sure the machine is on a level surface and when left alone it is straight up and down before walking away.  If the vacuum continues to tip over, please contact BISSELL.

What type of flooring is being cleaned? Abrasive flooring such as rough tile, brick, etc. will impact the pad more-so than a smooth vinyl flooring. If abrasive flooring is being cleaned, you will go through more pads than if cleaning smooth flooring.

Wash mop pads in wash machine with a mild detergent. DO NOT ADD fabric softener or bleach. Doing so could break down the pads quicker and cause holes.

What type of flooring is being cleaned? Abrasive flooring such as rough tile, brick, etc. will impact the pad more-so than a smooth vinyl flooring. If abrasive flooring is being cleaned, you will go through more pads than if cleaning smooth flooring.

Wash mop pads in wash machine with a mild detergent. DO NOT ADD fabric softener or bleach. Doing so could break down the pads quicker and cause holes.

The light will turn off when the machine is ready to spray steam. This may take a few minutes.

Unplug the machine and wait (about 5 minutes) for the machine to spray. Check to see if there is water in the tank. When the machine is cool, you can then add water.

Heatwave Technology® provides a constant source of heat to help maintain water temperature throughout the carpet cleaning process.

Do not put boiling or microwaved water into the bladder. Water up to 60 degrees Celsius, and no higher, should be put into the tank.

The model and serial numbers are located on the back of the hand vac.

Multireach serial number

Suction does not fade


  • The 1311 Series will run around 40 minutes with just the normal suction on and approximately 28 minutes if using on max suction.

  • The 1312 series will run around 30 minutes on normal suction and approximately 20 minutes if using on max suction.

  • The 1313 series will run for approximately 15 minutes (There is no suction setting for this machine)

Lighter/more compact - A NiMH battery has the same weight and size of Lithium Ion battery.

Long Storage Life


  • NiMH batteries can lose 1 - 5% of their store powered each day. 
  • Lithium Ion batteries tend to retain their energy even after months of storage.

Low Maintenance/No Battery "memory" (memory effect)

Wait until the red indicator shuts off. Once the light is off, your machine should be ready to use. This may take a few minutes.

After the machine is cooled down (about 5 minutes) make sure there is water in the tank. Make sure the red indicator is off. The light will turn off as soon as the machine is hot enough to spray steam. If the light is still red, the machine will not spray.

To check if the nozzle is clogged. Take the tool off from the machine and see if the machine sprays without the tool connected. If the unit sprays without the tool attached, clean the spray tip on the tool with the end of a paper clip. If the machine does not spray without the tool, wait about 5 minutes for the machine to cool. Then clean the nozzle with a paper clip.