My CrossWave's brush is not turning
What to do when your CrossWave's brush is not turning
- Plug machine in and select cleaning mode ("Hard Floor" or "Rug")
- Recline the machine to activate brush roll
- If brush roll does not turn, unplug machine and remove the brush window and brush roll
- To remove brush window, pull the tab upward
- To remove the brush roll, grab the brush roll tab and pull upwards
- Clear any obstructions
- Test brush by holding the colored pull tab and spinning the other end
- If brush does not spin, a replacement brush is needed
- Also check for significant wear/tear to the grey colored end of the brush (opposite the pull tab)
- It is normal the brush roll will have some marks after using - it will not affect any function
- Check the plastic gear on the end of the machine and remove any hair or debris wrapped
- Turn gear by hand to test spin
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