BISSELL® Cordless Multi-Surface Wet Dry Vacuum Recall
In cooperation with the Consumer Product Safety Commission, BISSELL is voluntarily recalling the BISSELL® Cordless Multi-Surface Wet Dry Vacuum Models 2551, 2551W, 25519, 25518 and 2551R. At BISSELL, the safety of our consumers is our top priority.
We kindly ask that you please:
We kindly ask that you please:
Step 1. Immediately stop using the vacuum and search for the model number behind the clean water tank. The number will be listed on a large black bar on the product information sticker. If your unit is subject to the recall, please go to step 2.
Step 2. Remove your vacuum from the charging base.
Step 3. Consumers can receive a free battery pack replacement by visiting their nearest BISSELL Authorized Service Center with their vacuum or by contacting BISSELL to schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack inside the vacuum.
Consumers can contact BISSELL at: 1-855-417-7001 from 9 A.M. to 9 P.M. ET Monday through Friday and 9 A.M. to 8 P.M. ET on Saturday.
You can read more about this recall on the Consumer Product Safety Commission website here.
Step 2. Remove your vacuum from the charging base.
Step 3. Consumers can receive a free battery pack replacement by visiting their nearest BISSELL Authorized Service Center with their vacuum or by contacting BISSELL to schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack inside the vacuum.
Consumers can contact BISSELL at: 1-855-417-7001 from 9 A.M. to 9 P.M. ET Monday through Friday and 9 A.M. to 8 P.M. ET on Saturday.
You can read more about this recall on the Consumer Product Safety Commission website here.
FAQs
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In rare instances, some battery management circuit boards may be susceptible to localized hot spots, posing a risk of overheating and possible risk of fire. We hold the quality of our products and the well-being of our consumer to the highest standards. To minimize any potential hazard to consumers, BISSELL is conducting a voluntary recall of the product.
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In the U.S., Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W, 25519, 25518 and 2551R have been recalled. In Canada, Model 2551 is being recalled. To determine if your machine is affected, look at the model number on the product information label located behind the clean water tank on the back of the machine. The affected model numbers should match the model numbers listed above.
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Remove your machine from the charging dock and stop use immediately. Locate and visit your nearest BISSELL Authorized Service Center with your machine, or Contact Us: 1-855-471-7001 from 9am-9pm ET Monday through Friday and 9am-8pm ET Saturday & Sunday.
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No. Even though your product appears to be safe, we are asking all consumers to stop using the product immediately. Please bring the product to a BISSELL Authorized Service Center or Contact Us: 1-855-471-7001 from 9am-9pm ET Monday through Friday and 9am-8pm ET Saturday.
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No. All repairs require a BISSELL Authorized Service technician. Do not repair the product yourself.
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No. The issue with the battery is specific to the Cordless Multi-Surface Wet Dry Vacuum with model numbers listed above. This recall does not impact any other BISSELL® product.
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If your label has a dot above “MACHINE”, near the serial number, the battery has been replaced. These machines are safe to use.
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Even though your product appears to be safe, we are asking all consumers to remove your vacuum from the charging base and stop using your vacuum. Please bring the product to a BISSELL Authorized Service Center or contact us: 1-855-417-7001 from 9 A.M. to 9 P.M. ET Monday through Friday and 9 A.M. to 8 P.M. ET on Saturday.
